{"id":75,"date":"2015-10-12T15:41:23","date_gmt":"2015-10-12T15:41:23","guid":{"rendered":"https:\/\/lacortstore.com\/\/?page_id=75"},"modified":"2018-03-05T17:56:10","modified_gmt":"2018-03-05T16:56:10","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/lacortstore.com\/en\/domande-frequenti\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-1058748570\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" 0>\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>               <div id=\"text-box-2017467224\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                     <div data-animate=\"fadeIn\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-2017467224 {\n  width: 60%;\n}\n#text-box-2017467224 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-2017467224 {\n    width: 70%;\n  }\n}\n<\/style>\n    <\/div>\n         <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><\/div>\n              <\/div>\n\n\n<div class=\"row\"  id=\"row-1975896870\">\n\n\t<div id=\"col-1885694059\" class=\"col box-accordion medium-1\/2 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h4>FREQUENTLY ASKED QUESTIONS<\/h4>\n<div class=\"accordion\">\n\t<div id=\"accordion-241320035\" class=\"accordion-item\">\n\t\t<a id=\"accordion-241320035-label\" class=\"accordion-title plain\" href=\"#accordion-item-%20why-might-the-delivery-times-be-so-long?-\" aria-expanded=\"false\" aria-controls=\"accordion-241320035-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span> Why might the delivery times be so long? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-241320035-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-241320035-label\">\n\t\t\t\n<p>Being artisan crafted items, in the majority of cases realised by hand, the production times are normally at least one week and in some cases are three to four weeks; it is possible that some products are made especially for the customer.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1219007050\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1219007050-label\" class=\"accordion-title plain\" href=\"#accordion-item-%20what-are-the-delivery-times-for-an-order-with-several-products?-\" aria-expanded=\"false\" aria-controls=\"accordion-1219007050-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span> What are the delivery times for an order with several products? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1219007050-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1219007050-label\">\n\t\t\t\n<p>The delivery times for orders with several products are determined by the articles with the longest production times. In certain cases two deliveries might be made for the same order, with, however, a single delivery charge being applied.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2563007650\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2563007650-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-products-always-available?-\" aria-expanded=\"false\" aria-controls=\"accordion-2563007650-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products always available? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2563007650-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2563007650-label\">\n\t\t\t\n<p>The products are usually always available, with the relative time of preparation or production, except in certain cases where it will be indicated \u201cthis item is currently not available\u201d.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1063859931\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1063859931-label\" class=\"accordion-title plain\" href=\"#accordion-item-%20how-can-i-ask-for-information-or-make-a-personalised-order?-\" aria-expanded=\"false\" aria-controls=\"accordion-1063859931-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span> How can I ask for information or make a personalised order? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1063859931-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1063859931-label\">\n\t\t\t\n<p>To request further information, and personalised or customised orders, write to customercare@lacortstore.com.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-546116134\" class=\"accordion-item\">\n\t\t<a id=\"accordion-546116134-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-products-originals?-\" aria-expanded=\"false\" aria-controls=\"accordion-546116134-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products originals? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-546116134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-546116134-label\">\n\t\t\t\n<p>All the products are originals, and are sold in accordance with the suppliers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2089662618\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2089662618-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-register-to-be-able-to-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2089662618-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to register to be able to place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2089662618-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2089662618-label\">\n\t\t\t\n<p>A registration is not necessary to make a purchase, however some data will be required to proceed to the confirmation of the order and for the payment.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3099630033\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3099630033-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-which-countries-are-deliveries-made?\" aria-expanded=\"false\" aria-controls=\"accordion-3099630033-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>In which countries are deliveries made?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3099630033-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3099630033-label\">\n\t\t\t\n<p>La Cort delivers in the European countries indicated in the Shipping page.<br \/>\nOn request, La Cort can also deliver to countries outside Europe, with any duties and customs charges to be borne by the purchaser.<br \/>\nFor information and quotations please write to customercare@lacortstore.com.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2010476923\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2010476923-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-assembly-service-also-provided?\" aria-expanded=\"false\" aria-controls=\"accordion-2010476923-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the assembly service also provided?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2010476923-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2010476923-label\">\n\t\t\t\n<p>The assembly service is not included in the cost of the product and is not provided by La Cort; all the products that require assembly have the relevant instructions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4145516397\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4145516397-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-a-product-arrives-damaged-or-defective?\" aria-expanded=\"false\" aria-controls=\"accordion-4145516397-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if a product arrives damaged or defective?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4145516397-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4145516397-label\">\n\t\t\t\n<p>In the event of a damaged product, the user must immediately report the problem to the shipping company using the appropriate form; the courier will return the package to us. La Cort will send an analogous product in replacement, without additional charge.<\/p>\n<p>In the event that a product is delivered that does not conform or suffers from a latent defect, La Cort undertakes to reimburse the user for the full price of the product, or at their choice, to deliver a product identical to the one ordered, if available, or otherwise one of equivalent quality and price. The user must report the defect of conformity within two months from the date on which the defect was discovered, but in any case within the two-year period of the Legal Guarantee.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-612386755\" class=\"accordion-item\">\n\t\t<a id=\"accordion-612386755-label\" class=\"accordion-title plain\" href=\"#accordion-item-am-i-entitled-to-a-refund,-what-information-do-you-need?\" aria-expanded=\"false\" aria-controls=\"accordion-612386755-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Am I entitled to a refund, what information do you need?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-612386755-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-612386755-label\">\n\t\t\t\n<p>The user, by writing to customercare@lacortstore.com may declare that they do not want a replacement for the defective product but a refund of the amount paid, exclusive of the costs of delivery.<br \/>\nThe refund will be made within 14 (fourteen) days, to the bank account details provided by the user.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1747703006\" class=\"col medium-1\/2 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n[ninja_forms id=8]\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":424,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-75","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/pages\/75","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/users\/424"}],"replies":[{"embeddable":true,"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/comments?post=75"}],"version-history":[{"count":13,"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/pages\/75\/revisions"}],"predecessor-version":[{"id":1524,"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/pages\/75\/revisions\/1524"}],"wp:attachment":[{"href":"https:\/\/lacortstore.com\/en\/wp-json\/wp\/v2\/media?parent=75"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}